WNS
WNS | Deputy Manager - Transactional Quality - Pune - Weikfield - REF113754A_2026288475
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Job Highlights
Key responsibilities
- Ensure compliance with client requirements, organizational policies, SOPs, and regulatory guidelines.
- Conduct regular quality reviews and governance meetings to assess performance and identify improvement opportunities.
- Drive standardization and best practice adoption across teams.
- Plan and execute transaction audits, process audits, and quality assessments.
- Identify process gaps, risks, and compliance deviations.
- Conduct root cause analysis and implement corrective and preventive actions (CAPA).
- Support internal, external, and client audits and ensure timely closure of observations.
- Performance Monitoring & Reporting Analyze quality metrics, audit findings, defect trends, and process performance data.
- Develop and present quality dashboards, scorecards, and management reports.
- Provide actionable insights to improve process efficiency, accuracy, and customer experience.
- Track and report performance against agreed quality KPIs and SLAs.
- Identify automation and digitization opportunities to improve efficiency and reduce defects.
- Support transformation and operational excellence initiatives within the GL/AP/AR function.
- Present quality insights, improvement opportunities, and performance updates during governance reviews.
- Act as a trusted advisor on quality-related matters and process enhancement initiatives.
- Drive capability-building, succession planning, and employee engagement initiatives.
- Conduct performance reviews and provide ongoing feedback and development support.
- Monitor and report the impact and benefits of improvement projects.
- Foster a culture of accountability, continuous learning, and operational excellence.
Requirements
- Education Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, Economics, or related discipline.
- Management, COPC, ISO, or Process Excellence certification.
- Internal Audit certification will be an added advantage.
- Experience 7 -12 years of overall experience in Finance & Accounting, Shared Services, BPO, or BPM environments.
- Minimum 4/5 years of experience in Quality Management, Process Excellence, Audit, or Compliance functions.
- Strong experience in GL/AP/AR processes.
- Experience managing client-facing quality governance and continuous improvement programs.
- Proven track record of delivering quality improvements and business outcomes.
- Strong understanding of GL/AP/AR processes, controls, and compliance requirements.
- Knowledge of quality management systems, audit methodologies, and control frameworks.
- Expertise in Root Cause Analysis (RCA), CAPA, Risk Assessment, and Process Improvement techniques.
- Advanced analytical and problem-solving skills.
About the company
WNS Global Services
WNS started in Mumbai in 1996 as an in-house operations unit for British Airways. Warburg Pincus bought a majority stake in 2002, and the company listed on the New York Stock Exchange in 2006. In October 2025 it became part of the French group Capgemini, and its shares were taken off the NYSE. WNS runs finance and accounting, customer service, procurement, HR and analytics work for clients in banking, capital markets and many other industries, increasingly with automation and AI. In India it has its head office at Vikhroli in Mumbai and delivery centres in Mumbai, Pune, Gurugram, Noida, Chennai, Bengaluru, Hyderabad, Nashik, Indore and Visakhapatnam.
Finance and accounting operations make up much of WNS's work in India. Roles span accounts payable, accounts receivable and cash application, general ledger and record-to-report, statutory and financial reporting, taxation, treasury, costing, US payroll, lease administration, and royalty reporting and audit, plus quality and process-training roles. Most are in Mumbai, Pune and Gurugram, often on US or UK shifts. Postings commonly ask for a B.Com, M.Com or MBA (Finance); several welcome CA Inter or CMA Inter candidates, and some name CA, ACCA or CPA, including roles for CA freshers.
