WNS
WNS | REF114696C-Group Manager - Operations (Royalty Reporting)-Mumbai (Vikhroli)- WFO Only- US/UK shift
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Job Highlights
Responsibilities
- Manage royalty calculation, validation, reporting, and payment processes.
- Monitor KPIs, SLA performance, quality, productivity, and operational risks.
- Ensure compliance with client policies, contracts, and internal controls.
- Prepare and present regular operational and performance reports to stakeholders.
- Ensure processing is completed accurately and within agreed SLAs/TATs.
- Review royalty statements, contracts, and supporting data to identify discrepancies.
- Lead and manage the operations team, including workload allocation, performance, and development.
- Coordinate with clients and internal stakeholders to resolve queries and exceptions.
- Drive process improvements, automation, and quality initiatives.
- Manage escalations and support audits as required.
Requirements
- Experience Range: 11 to 15 Years
About the company
WNS
WNS is an employer hiring in India (sector: Technology / IT / BPM). In its own words: "WNS helps global businesses Outsmart the Future through innovative business transformation, analytics, and digital solutions that deliver sustainable growth."
CA Samaaj lists WNS's current India openings for finance, accounts, audit and tax professionals, taken from its official careers site (careers.smartrecruiters.com) and checked regularly to remove closed jobs. Recent roles are based in Pune, Mumbai, Bengaluru and Gurugram.
