Amazon India | Finance Manager II - Payroll Payments & Audits, Payroll

The role combines

• Amazon's Global Payroll Payments team is hiring a Finance Manager II to lead and scale payroll payment operations across APAC and North America.
• The role sits at the intersection of payments, banking, controls/audit, and technology transformation.
• You will own the end-to-end payroll payment lifecycle, lead a team of 20+ professionals, manage strategic banking and payment-service-provider relationships, strengthen financial controls and audits, and drive automation and payment modernization through APIs and standards such as ISO 20022.
• Payroll experience is highly valuable but is not the only path into the role.
• This is an opportunity to lead a critical financial infrastructure function at Amazon and influence how payroll payments are delivered across multiple countries.
• As a people leader, you will also invest time in coaching your team, reviewing performance and priorities, removing blockers, and creating mechanisms that help the organization operate more effectively at scale.
• Own the end-to-end payroll payment lifecycle across APAC and North America, including payment file generation, validation, bank submission, transaction monitoring, exception management, settlement, and reconciliation.
• Establish mechanisms to monitor payment health, service levels, control performance, operational risks, and critical dependencies.
• Review operational dashboards and payment metrics to identify emerging issues and prioritize corrective actions.
• Lead resolution of payment batch failures, rejected transactions, bank exceptions, processing delays, and other payment-related issues.
• Ensure payroll payments are processed accurately, securely, and within defined service-level expectations.
• Develop mechanisms that improve payment reliability, resilience, scalability, and employee experience.
• Identify systemic issues and drive permanent corrective actions rather than recurring manual fixes.
• Lead and develop a team of 20+ finance and payments professionals.
• Build organizational capability across payment operations, audits, banking controls, reconciliations, monitoring, and issue resolution.
• Establish clear goals, performance mechanisms, operating rhythms, and development plans.
• Create a culture of ownership, accountability, continuous improvement, and operational excellence.
• Develop technical, analytical, and business capabilities within the organization.
• Build and manage strategic relationships with global and regional banking partners.
• Manage relationships with payment service providers, fintechs, financial institutions, and third-party vendors.
• Partner with banks on service levels, payment requirements, file specifications, connectivity, format changes, testing, and issue resolution.
• Manage payment methods including RTP, ACH, wire transfers, and other applicable payment rails.
• Coordinate payment-format and connectivity migrations while maintaining business continuity.
• Lead escalations with financial institutions for critical payment failures and service disruptions.
• Lead payment infrastructure readiness for new Amazon countries, entities, and business expansions.

Requirements

• Prioritize initiatives based on customer impact, financial risk, operational risk, and business value.
• Working with Technology on API, payment-file, or connectivity changes.
• Demonstrated strong executive presence and stakeholder influence.
• Strong leaders from payments, banking operations, treasury, financial operations, or payment infrastructure with relevant people-management and controls experience should also be considered.
• Experience building and growing relationships with internal and external partners
• Experience using data and metrics to determine and drive improvements
• Experience communicating results to senior leadership, or experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• 7+ years of experience in finance, payments, banking operations, payroll operations, treasury, or related financial operations
• 8+ years of experience in finance, payments, banking operations, payroll operations, treasury, or financial operations — including work in complex, high-volume, or multi-country environments.
• 5+ years of people-management experience, including leading teams or managing managers.
• Experience managing relationships with banks, payment service providers, fintechs, financial institutions, or external vendors.
• Experience designing or operating financial controls, audits, reconciliations, risk, or compliance mechanisms.
• Experience using data and metrics to identify operational issues and drive measurable improvements.
• Experience working cross-functionally across Finance, Technology, Operations, Payroll, or Treasury.
• Experience communicating complex financial, operational, or technical information clearly to senior leadership.
• Experience identifying root causes, implementing corrective actions, and building mechanisms to prevent recurrence.
• Experience working in a large, multinational, or highly complex organization.
• Knowledge of ISO 20022 or modern payment standards.
• Experience designing and implementing controls or experience performing audits over financial reporting environment
• Experience in payroll operations
• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience working with and managing third party vendors
• Experience working with REST API based services, or experience in deploying identity and access management systems and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience in automation or monitoring frameworks, deployment or development
• Experience making strategic business decisions and managing internal relationships, or experience or equivalent experience in finance roles

Amazon India

Amazon.com, Inc. was founded by Jeff Bezos in 1994 as an online bookshop and is today one of the world's largest companies, spanning online retail, cloud computing through Amazon Web Services (AWS), digital media, devices and advertising. It is headquartered in Seattle and listed on the Nasdaq stock exchange. Amazon launched its Indian marketplace, Amazon.in, in 2013, and its businesses in India now include the marketplace, Amazon Pay, Amazon Business, Prime Video and AWS, which runs two Indian cloud regions — Mumbai (2016) and Hyderabad (2022). Its Hyderabad campus, opened in 2019, was at the time Amazon's largest campus building anywhere in the world.

Beyond serving Indian customers, Amazon's India offices handle a significant share of the company's global finance work: finance operations (accounts payable, receivables and payments), controllership and accounting, worldwide direct and indirect tax reporting, financial planning and business finance for its retail, AWS and payments businesses, and audit, risk and compliance programmes. These roles suit CA, CMA, CPA, ACCA and MBA (Finance) profiles as well as B.Com and M.Com graduates.

• Industry: E-commerce, cloud computing (AWS), digital payments and logistics
• Headquarters: Seattle, Washington, USA (parent: Amazon.com, Inc.); India operations based in Bengaluru
• In India: Corporate offices in Bengaluru, Hyderabad, Chennai, Gurugram, Mumbai and Pune, with fulfilment and delivery centres across India