DBS Bank Singapore | Analyst, Collection Specialist (Back End), Consumer Credit Risk, Risk Management Group

Responsibilities

• Review and recommend account for legal action and/ or exercise rights of set-off in accordance to Bank’s Terms and Conditions, as appropriate.
• Provide customer with sufficient information and the appropriate means to make payment to the Bank.
• Review customers’ profile and introduce the most effective collection actions.
• Review and recommend for repayment plan or composite settlement arrangement with customer that has shown sign of hardship or financial distress.
• Negotiate payment schedules that will ensure maximum profitability and minimum risk exposure to the Bank.
• Follow up with past due customers via various communication mechanisms such as telephone, sms, email and letters.
• Provide administration work related to collection such as updating delinquent account history, updating change of customers’ data, accepting payment instruction, adjustment to payment apportionment, reversing charges, sending duplicate statements/letters, collation of MIS data etc.

Requirements

• Must be firm in this final effort to collect payment from the delinquent customer.
• Highly motivated team player with relevant experience.
• Able to manage difficult customers & situations independently.
• Excellent interpersonal and communication skills.
• Good analytical and decision-making skills.
• Possess knowledge or aptitude to pick up features of different consumer credit products.
• Experience in customer service, telemarketing and call centre with knowledge in legal process will be added advantage.
• Proficient in Microsoft Office applications.

DBS Bank Singapore

DBS Bank Singapore is an employer hiring in India (sector: BFSI / Investments / Insurance).

Its finance, accounts, audit and tax openings in India are mostly in Singapore - Central and Singapore - East.

• Industry: BFSI / Investments / Insurance