DuPont India | Account Receivable Associate Analyst ( Shared Services ) - Global Accounting Research

Responsibilities

• The Accounts Receivable Research Specialist is responsible for researching and resolving discrepancies related to outstanding customer payments, maintaining accurate records, and ensuring timely collections.
• This role involves communicating with customers and internal departments to identify and rectify incorrect cash apps issues, ensuring that accounts are properly updated.
• Research and resolve customer payment issues, including payment mismatches, unapplied payments, or short payments, through detailed analysis and communication with customers or internal departments.
• Reconcile accounts receivable ledgers by reviewing transactions and adjusting any discrepancies to ensure accurate and complete records.
• Interact with customers via phone, email, or written correspondence to resolve outstanding payment issues or clarify invoicing concerns.
• Maintain accurate records of research and resolutions, prepare regular reports on account status, and track aging accounts.
• Work closely with the Customer, Credit and customer service, and billing departments to gather necessary information to resolve open payments.
• Assist with other accounts receivable or administrative tasks as needed.
• Escalate complex issues or payment disputes to the appropriate department or manager when necessary.

Requirements

• Excellent verbal and written communication skills to liaise effectively with customers and internal teams.
• Strong ability to analyze and resolve issues independently.
• Strong communication and interpersonal skills.
• Good in MS office, Macros would be added advantage.

DuPont India

DuPont India is an employer hiring in India. In its own words: "DuPont is a leading solutions provider for healthcare, water, and a broad range of industrial segments, powered by high-performance engineered products, leading-edge application development, and top-tier manufacturing."

Its finance, accounts, audit and tax openings in India are mostly in Hyderabad.