Hiscox | Programme Manager (Big Ticket & Finance)

Responsibilities

• You will work closely with workstream leads and sponsors, while keeping clear accountability: business sponsors own outcomes, benefits and adoption; workstream leads own day-to-day delivery; you provide oversight, challenge and help to unblock delivery.
• As an international specialist insurer, we are far removed from the world of mass market insurance products.
• Scratch beneath the surface and you will find a business that is solid, but slightly contrary.
• Reporting to Transformation Office Director.
• Hiscox is delivering change across the Group.
• This role helps a defined cluster of transformation workstreams deliver their plans and achieve their intended outcomes.
• You will be one of four Programme Managers in the Group Transformation Office, reporting to the Transformation Office Director.
• Each Programme Manager partners with a different cluster of workstreams.
• You will build a clear view of delivery across your cluster, test whether plans are realistic and help leaders deal with risks, dependencies and resource pressures early.
• This is not a reporting-only PMO role.
• You will provide independent delivery assurance, practical support and focused intervention when a workstream is at risk.
• Partner with your workstream cluster.
• Build strong working relationships with the sponsors and leads across your assigned cluster.
• Understand each workstream’s objectives, key outcomes, delivery plan and main challenges.
• Provide constructive challenge and practical support without taking day-to-day ownership away from the workstream lead.
• Connect workstreams to the right support across Finance, Technology, People, Risk, Procurement and other teams.
• Regularly test whether scope, milestones, resources, risks and dependencies are clear and realistic.
• Give the Transformation Office Director an honest, evidence-based view of delivery confidence.
• Identify issues early, explain their likely impact and agree clear actions with owners and dates.
• Follow actions through until the issue is resolved or formally escalated.
• Manage dependencies and capacity.
• Maintain the dependency and capacity view for your cluster.
• Agree clear owners and dates for hand-offs between workstreams.
• Work with the other Programme Managers and the TO Planning & Operations Manager to resolve cross-cluster dependencies and shared resource conflicts.
• Escalate unresolved conflicts to the Transformation Office Director with clear options and a recommendation.
• Lead targeted intervention and recovery.
• Step in when delivery confidence falls or when a workstream needs focused help.
• Agree a short, clear recovery or acceleration plan with the sponsor, workstream lead and Transformation Office Director.
• Bring together the right people to remove blockers and restore delivery momentum.
• Track recovery measures and exit the intervention once delivery is stable.
• Use a peer Programme Manager for independent assurance when you are directly leading a recovery.
• Write concise cluster updates that explain progress, risks, dependencies, options and decisions needed.
• Make sure governance discussions focus on decisions and action, rather than status reporting alone.
• Provide timely plan updates to the TO Planning & Operations Manager.
• Provide delivery evidence and forecasts to the Transformation Strategy Manager and Finance Transformation Office for enterprise reporting and value tracking.
• Support readiness and lasting outcomes.
• Check that workstreams have clear plans for business readiness, adoption and transition into business as usual.
• Surface gaps in readiness and make sure they have owners and actions.
• Keep attention on intended customer, colleague, control, operational and financial outcomes, not activity alone.
• Capture recurring delivery issues and lessons, and share them with the Head of Transformation Practice & Capability.
• Confident working with senior sponsors and workstream leads, including giving clear and respectful challenge.
• Collaborative, practical and calm under pressure, with strong ownership and follow-through.
• Programme Managers own cluster-level assurance, dependencies, capacity oversight and targeted intervention.
• The TO Planning & Operations Manager maintains the integrated delivery plan and runs TO operations.

Requirements

• Strong experience leading, assuring or recovering large and complex programmes.
• Able to judge whether plans are realistic and identify the real causes of delivery risk.
• Strong planning, dependency management and problem-solving skills.
• Able to turn complex information into simple choices, recommendations and actions.
• Comfortable working across different delivery approaches, including programme, project, product, agile and hybrid delivery.
• Excellent written and verbal communication skills.
• Good understanding of business cases, financial control, benefits, readiness and adoption.

Hiscox

Hiscox is an employer hiring in India (sector: BFSI / Investments / Insurance). In its own words: "Hiscox is a diversified international insurance group with a powerful brand, strong balance sheet and plenty of room to grow."

Its finance, accounts, audit and tax openings in India are mostly in London.

• Industry: BFSI / Investments / Insurance