JPMorgan Chase India | Operations Risk and Controls Analyst

Job responsibilities

• Bring your expertise to a globally connected operations team where you will strengthen oversight, improve controls, and grow through broad stakeholder partnership.
• As a Network Management Operations Analyst within the Network Management team, you support oversight of relationships with local market providers and agent banks through disciplined operations execution.
• Monitor third-party due diligence workflows through closure, including questionnaire distribution, tracking, follow-ups, and status reporting.
• Coordinate onboarding and offboarding support activities for agent banks and market infrastructure providers, including closure of oversight actions.
• Execute relationship inventory upkeep activities, including collecting, validating, and distributing required information and documentation.
• Maintain party and reference data records and supporting documentation, including retention and repository hygiene requirements.
• Investigate exceptions, breaks, and stakeholder queries by documenting root cause analysis and driving timely resolution paths.
• Support change delivery activities, including user acceptance testing preparation and execution in partnership with data, analytics, and technology teams.
• Participate in ad hoc projects supporting the Network Management team and relevant business-aligned partners.
• Administer negative media workflows and credit risk rating-related processes in line with established procedures
• Recommend efficiency enhancements by identifying process gaps and proposing practical changes to reduce friction and rework
• Manage deadlines through effective time management, including planning, prioritizing, scheduling, and monitoring work
• Support audit, compliance, and regulatory inquiries by providing well-organized evidence and reconciliations and maintaining audit readiness
• Build productive working relationships across functions and levels to achieve outcomes in a collaborative environment
• Operate effectively across a global team model, including coordinating with internal partners and external parties to obtain and distribute required information
• Handle sensitive third-party and internal information with strong confidentiality awareness and careful data-handling judgment
• Use spreadsheet, presentation, and document tools (Excel, PowerPoint, and Word) to produce updates, documentation, and status materials

Requirements

• Demonstrate experience performing operations tasks involving third-party information, documentation handling, and stakeholder coordination.
• Apply strong written and verbal communication skills to build effective working relationships across stakeholders.
• Show analytical skills with a controls and risk mindset, including the ability to connect issues across workflows and exercise judgment under pressure.
• Demonstrate experience supporting questionnaire administration processes, including distribution, tracking, follow-ups, and reporting.
• Show familiarity with preparing market development communications and briefing materials for stakeholders.
• Develop negotiating skills to support practical solutions to workflow challenges and information gaps.
• Demonstrate developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

JPMorgan Chase

JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.

Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.

• Industry: Banking and financial services
• Headquarters: New York, USA
• In India: Corporate and investment banking in Mumbai; global corporate centres in Mumbai, Bengaluru and Hyderabad