State Street India | Global AML Center (GAC) Operations & CAO – Vice President

Responsibilities

• We are looking for an experienced leader with a strong track record in AML/KYC operations and transformation to provide senior leadership within the Global AML Center (GAC) in Hyderabad.
• As part of the GAC leadership team, you will own delivery & transformation across AML/KYC portfolios - onboarding, event-driven reviews, periodic reviews, screening and quality assurance.
• You will also help shape and drive GAC’s strategic agenda.
• You will also take on Chief Administrative Officer (CAO) responsibilities for GAC: overseeing business management, budget and headcount planning, governance, and the site and people agenda in Hyderabad.
• You will balance strong day-to-day delivery with a clear view of where the function needs to be in the future.
• This role is central to changing how GAC operates: cutting manual effort, strengthening controls through technology and data, and positioning GAC as a strategic partner to the business rather than a purely operational function.
• Provide senior leadership for GAC operations in Hyderabad and act as a key point of contact for local India management and global stakeholders.
• Own end-to-end delivery across assigned AML/KYC portfolios against agreed service, quality, risk and productivity standards.
• Act as the business lead for technology change, working with Technology, product and change teams on enhancements to KYC platforms, workflow tools and data capability.
• Identify and drive opportunities for automation, AI, digitization and workflow integration that reduce manual effort, improve turnaround times and strengthen controls.
• Build a culture of innovation and continuous improvement, and grow change and digital capability within the team.
• Act as CAO for GAC, partnering with the GAC Head on business management, planning and execution of the leadership agenda.
• Lead annual budget, headcount and workforce planning, including capacity models, run-rate tracking, attrition and backfill planning.
• Track expenses, productivity and cost efficiency, and support business cases for investment and location strategy.
• Coordinate senior stakeholder and regulatory reporting, ensuring information is accurate, consistent and on time.
• Track key initiatives, decisions and actions across the leadership team, making sure commitments are followed through.
• Oversee administrative controls, including policies and procedures, entitlements and access, business continuity and resilience planning.
• Partner with HR, Finance, Procurement, Real Estate and Technology on hiring, onboarding, workforce management, space and infrastructure.
• Lead the Hyderabad site and culture agenda, including employee engagement, communications, town halls, recognition and talent programs.
• Maintain a strong control environment in line with AML/KYC policies, procedures and regulatory requirements.
• Identify and address emerging operational and regulatory risks before they affect the business, and escalate where needed.
• Ensure new technology, automation and AI solutions are put in place with appropriate controls, governance and risk oversight.
• Support audit, regulatory and governance requirements.
• Work with Business Units, Compliance, Technology and Risk teams to resolve dependencies, close control gaps and drive accountability.
• Lead teams through change, building adoption and new ways of working.

Education & preferred qualifications

• Prioritize the change portfolio and balance investment, capacity and risk to deliver the greatest business value.
• Strong understanding of KYC/CDD/EDD, client onboarding, periodic reviews, screening and financial crime controls.
• Proven ability to lead large, complex teams, including managing other managers.
• Strong analytical skills, with experience using MI, KPIs and capacity data to drive decisions.
• Excellent interpersonal, communication and stakeholder management skills, with the confidence to challenge constructively.
• Strong business management and financial acumen, including budgeting, headcount and workforce planning.
• Ability to run a disciplined management rhythm and produce clear executive and board-level materials.
• 15+ years of relevant experience in AML/KYC, financial crime or operations within a large global financial institution.
• Demonstrated experience leading strategic transformation and technology change programs, from business case to adoption.
• Significant senior people leadership experience, including leading leaders.
• Experience in business management role, including budget, headcount and governance ownership, is strongly preferred.
• Strong knowledge of global AML/KYC regulatory requirements.
• Experience with KYC workflow platforms (e.g., Fenergo/FenX), automation tools or AI solutions is an advantage.
• Professional certifications such as CAMS or ICA are an advantage.
• Proven ability to present to and work effectively with an executive audience.
• Excellent verbal and written English and advanced MS Office skills.

State Street

State Street Corporation is a US financial services company headquartered in Boston, Massachusetts, with roots that go back to 1792. It is one of the world's largest custody banks and asset servicers: pension funds, mutual funds, insurers and other institutional investors rely on it for custody, fund accounting and fund administration, middle-office and data services, while its investment management arm, known for the SPDR exchange-traded funds, manages money for institutions and individuals.

In India, State Street works mainly through State Street Corporate Services Mumbai Private Limited, with offices in Bengaluru, Hyderabad, Mumbai, Pune, Chennai, Coimbatore, Gurugram, Noida and GIFT City. These teams serve State Street's global clients in fund accounting, NAV calculation, fund administration and financial reporting, reconciliations, transfer agency, regulatory reporting, risk and technology — work that suits B.Com, M.Com, CA, CMA, CFA and MBA (Finance) profiles.

• Industry: Financial services — custody, fund services and investment management
• Headquarters: Boston, Massachusetts, USA
• In India: Offices in Bengaluru, Hyderabad, Mumbai, Pune, Chennai, Coimbatore, Gurugram, Noida and GIFT City (Gandhinagar)