WNS | Deputy Manager - Transactional Quality (RTR/ Record to Report/ Accounts Payable/ AP/ FNA) - Gurgaon

Responsibilities

• Deliver 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU.
• Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets.
• Deliver sampling and stratification strategy based on Compliance checks, financial processes (volume & Value mix) Errors, Customer priorities & Agent performance.
• Ensure continued calibration to the quality framework.
• Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting.
• Facilitate Kaizen initiatives within the team.
• Collaborate with ops for customer complaint resolution process.
• Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook.
• Responsible for timely & accurate reporting, updates and business insights.
• Support in performing transaction audits, reporting and calibration.

Requirements

• Hands-on experience in Accounts Payable (AP) and Record to Report (RTR) processes with strong understanding of invoice processing, vendor management, reconciliations, journal entries.

WNS

WNS is an employer hiring in India (sector: Technology / IT / BPM). In its own words: "WNS helps global businesses Outsmart the Future through innovative business transformation, analytics, and digital solutions that deliver sustainable growth."

CA Samaaj lists WNS's current India openings for finance, accounts, audit and tax professionals, taken from its official careers site (careers.smartrecruiters.com) and checked regularly to remove closed jobs. Recent roles are based in Pune, Mumbai, Bengaluru and Gurugram.

• Industry: Technology / IT / BPM