WNS | REF104265S_2026241302 I Lead Associate - Accounts Receivable (Collections) I UK&US Shift| Immediate Joiners Only

Key responsibilities

• We are seeking a proactive and detail-oriented Collections Lead Associate to manage customer receivables, drive timely collections, resolve billing disputes, and partner closely with Sales and internal stakeholders to improve cash flow and reduce outstanding balances.
• The role requires strong communication, analytical, and relationship management skills to ensure prompt payment collection while maintaining positive customer relationships.
• This role is critical in ensuring healthy cash flow by driving collections, proactively resolving disputes, partnering with Sales teams, and ensuring accurate cash application and receivables management.
• Manage assigned portfolio of customer accounts to ensure timely collection of outstanding invoices.
• Execute collection strategies through calls, emails, and customer follow-ups.
• Monitor aging reports and prioritize collection efforts based on risk and overdue balances.
• Investigate and resolve customer disputes related to pricing, billing, purchase orders, credits, service delivery, and contractual terms.
• Act as the primary point of contact between customers and internal teams regarding payment issues.
• Track disputes through to closure and ensure timely resolution.
• Maintain detailed documentation of dispute cases and resolutions.
• Partner closely with Sales teams to resolve customer concerns impacting collections.
• Work with Operations, Customer Success, Billing, and Finance teams to identify and address root causes of payment delays.
• Participate in customer review meetings and provide updates on outstanding receivables.
• Investigate and resolve unapplied cash, short payments, deductions, and payment variances.
• Perform account reconciliations and maintain accurate customer account records.
• Support month-end closing activities related to Accounts Receivable.
• Analyze collection trends and identify opportunities for process improvements.
• Provide regular updates to management on collection performance, dispute status, and account risks.
• Support audit requests and compliance requirements related to receivables.
• Escalate high-risk accounts and recommend appropriate corrective actions.
• Process and apply customer payments accurately against open invoices.
• Generate and maintain AR aging, collections, and cash forecasting reports.

Requirements

• Strong understanding of Accounts Receivable, Order-to-Cash (O2C), and collection processes.
• Experience in dispute management and customer issue resolution.
• Proficiency in Microsoft Excel and ERP systems (SAP, Oracle, Dynamics, NetSuite, or similar).
• Excellent verbal and written communication skills.
• Experience working in a shared services or global business environment.
• Knowledge of cash application and reconciliation processes.
• Exposure to customer-facing collection activities with large enterprise accounts.
• Understanding of credit risk management and DSO improvement initiatives.

WNS Global Services

WNS started in Mumbai in 1996 as an in-house operations unit for British Airways. Warburg Pincus bought a majority stake in 2002, and the company listed on the New York Stock Exchange in 2006. In October 2025 it became part of the French group Capgemini, and its shares were taken off the NYSE. WNS runs finance and accounting, customer service, procurement, HR and analytics work for clients in banking, capital markets and many other industries, increasingly with automation and AI. In India it has its head office at Vikhroli in Mumbai and delivery centres in Mumbai, Pune, Gurugram, Noida, Chennai, Bengaluru, Hyderabad, Nashik, Indore and Visakhapatnam.

Finance and accounting operations make up much of WNS's work in India. Roles span accounts payable, accounts receivable and cash application, general ledger and record-to-report, statutory and financial reporting, taxation, treasury, costing, US payroll, lease administration, and royalty reporting and audit, plus quality and process-training roles. Most are in Mumbai, Pune and Gurugram, often on US or UK shifts. Postings commonly ask for a B.Com, M.Com or MBA (Finance); several welcome CA Inter or CMA Inter candidates, and some name CA, ACCA or CPA, including roles for CA freshers.

• Industry: Business transformation and outsourced operations: finance and accounting, customer experience, procurement, analytics, HR and risk and compliance services
• Headquarters: Mumbai, India; part of the Capgemini group (Paris, France) since October 2025
• In India: Head office at Vikhroli, Mumbai, with delivery centres in Mumbai, Pune, Gurugram, Noida, Chennai, Bengaluru, Hyderabad, Nashik, Indore and Visakhapatnam