Amazon India | FinOps Manager - AP, Accounts Payable Operations team

Responsibilities

• Every payment Amazon makes to a supplier starts with a promise - and the Accounts Payable Operations team is the engine that keeps that promise, at massive scale, across dozens of subsidiaries and global marketplaces.
• As a FinOps Manager – AP, you’ll lead a core US-shift team responsible for the full invoice lifecycle - from ingestion through successful payment execution - ensuring that tens of thousands of vendors worldwide are paid accurately and on time.
• You’ll own the transition of multiple subsidiary AP processes into a centralized operating model, build the playbooks that scale our operations for Amazon’s continued expansion, and drive automation initiatives that directly reduce manual touchpoints and cost-per-transaction.
• If you’re energized by building teams, simplifying complexity, and delivering measurable outcomes in a fast-moving environment - this role was made for you.
• Lead, manage, and develop a team of AP Specialists and Operations Managers supporting end-to-end Accounts Payable operations.
• Own day-to-day operational performance and ensure accuracy, timeliness, productivity, quality, and SLA adherence.
• Manage hiring, onboarding, training, coaching, performance management, and career development for team members.
• Establish team priorities, allocate workload effectively, and ensure appropriate resource planning based on business requirements and volume forecasts.
• Drive systems, process, and operational improvements to enable on-time and accurate vendor payments.
• Identify opportunities to eliminate manual processes through automation, standardization, and self-service solutions.
• Own and drive adherence to AP policies, procedures, and controls while ensuring consistency across global entities.
• Act as a senior escalation point for complex vendor, customer, payment, invoice, and operational issues, ensuring timely resolution and appropriate stakeholder communication.
• Develop, maintain, and monitor operational metrics and dashboards covering SLA performance, payment timeliness, productivity, quality, defects, backlog, cost, and customer/vendor experience.
• Drive cost optimization initiatives and identify opportunities to improve operational efficiency and scalability.
• Partner with Finance leadership to forecast future headcount requirements based on business growth, transaction volumes, country expansion, and operational demand.
• Provide regular weekly and monthly business reviews, performance updates, and operational insights to Director- and VP-level Finance stakeholders.
• Develop, implement, and maintain effective internal controls across AP processes.
• Partner with Internal Audit, controllership, compliance, and finance teams to address control gaps and audit requirements.
• Lead cross-functional technology, systems, and process-improvement initiatives involving Finance, Procurement, Operations, and technical teams.
• Work effectively with stakeholders across multiple geographies and time zones, including support for US business hours, flexible/night shifts, weekends, and holidays based on business requirements.
• Ensure operational readiness for new business launches, subsidiary transitions, process changes, and organizational growth.
• Establishing clear performance expectations and measurable goals.
• Conducting regular performance reviews and providing actionable feedback.
• Identifying development opportunities and creating career progression plans for team members.
• Building a culture of ownership, continuous improvement, customer obsession, and operational excellence.

Requirements

• Effective resolution of issues and improvement in service levels.
• Strong internal controls and audit readiness.
• 4+ years of creating process improvements with automation and analysis experience
• 3+ years of directly managing and leading a team of 3+ members experience
• 5+ years of working cross functionally with tech and non-tech teams experience, or a PMP and 5+ years of team management experience
• Experience in a customer-focused field or business
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
• Experience in problem solving and delivering results
• Experience in oral and written communication
• Strong understanding of Accounts Payable operations and end-to-end financial processes.
• Demonstrated ability to manage large-scale operations, transitions, and process changes.
• Strong customer focus with experience managing internal and external stakeholders.
• Demonstrated ability to operate independently and make sound decisions in ambiguous situations.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written, verbal, and interpersonal communication skills.
• Experience managing global or multi-geography Accounts Payable operations.
• Experience with process transitions, migrations, or integration of new subsidiaries.
• Experience working with automation, workflow, self-service, or finance technology solutions.
• Experience developing operational metrics and using data to drive business decisions.
• 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
• 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
• 4+ years of mentoring junior finance and/or business team members experience

Amazon India

Amazon.com, Inc. was founded by Jeff Bezos in 1994 as an online bookshop and is today one of the world's largest companies, spanning online retail, cloud computing through Amazon Web Services (AWS), digital media, devices and advertising. It is headquartered in Seattle and listed on the Nasdaq stock exchange. Amazon launched its Indian marketplace, Amazon.in, in 2013, and its businesses in India now include the marketplace, Amazon Pay, Amazon Business, Prime Video and AWS, which runs two Indian cloud regions — Mumbai (2016) and Hyderabad (2022). Its Hyderabad campus, opened in 2019, was at the time Amazon's largest campus building anywhere in the world.

Beyond serving Indian customers, Amazon's India offices handle a significant share of the company's global finance work: finance operations (accounts payable, receivables and payments), controllership and accounting, worldwide direct and indirect tax reporting, financial planning and business finance for its retail, AWS and payments businesses, and audit, risk and compliance programmes. These roles suit CA, CMA, CPA, ACCA and MBA (Finance) profiles as well as B.Com and M.Com graduates.

• Industry: E-commerce, cloud computing (AWS), digital payments and logistics
• Headquarters: Seattle, Washington, USA (parent: Amazon.com, Inc.); India operations based in Bengaluru
• In India: Corporate offices in Bengaluru, Hyderabad, Chennai, Gurugram, Mumbai and Pune, with fulfilment and delivery centres across India