WNS
WNS | REF116429J-Lead Associate - Transactional Quality (Accounts Payable)- Exp (3-5 years)- Gurgaon (WFO Only) - US Shift (3:30pm to 12:30am)
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Job Highlights
Responsibilities
- Act as the primary point of contact for quality-related queries and escalations from the client.
- Participate in client review meetings and calibration sessions.
- Provide updates on process quality, SLA adherence, and corrective actions.
- Ensure timely resolution of client concerns and feedback.
- Maintain effective stakeholder communication to drive service excellence and client satisfaction.
- Collaborate with client teams to align quality standards and process expectations.
- Share quality performance reports, error trends, and improvement plans with clients.
About the company
WNS
WNS is an employer hiring in India (sector: Technology / IT / BPM). In its own words: "WNS helps global businesses Outsmart the Future through innovative business transformation, analytics, and digital solutions that deliver sustainable growth."
CA Samaaj lists WNS's current India openings for finance, accounts, audit and tax professionals, taken from its official careers site (careers.smartrecruiters.com) and checked regularly to remove closed jobs. Recent roles are based in Pune, Mumbai, Bengaluru and Gurugram.
